Frequently Asked Questions

Most of our products are waterproof with a 20,000 mm water column and taped sealed seams. 

If you placed an order and haven't received information about the shipping, we are still processing your order at our warehouse. Once the order leaves our warehouse, we'll send you a tracking notification from Bring/Aalesund Protective Wear.

If you haven't received an order confirmation or if you deleted it by mistake, you can contact us at hello@blst.world and ask us to send you that information. Please leave your name and the email address you used to place your order.

When we ship your order from our warehouse, you will receive an email from Bring/Aalesund Protective Wear with a tracking link. If you have not received this email, we are still processing your order at our warehouse.

If you place your order before 4 PM during our work week (Monday - Friday), we aim to ship the parcel the same day. Still, it might take a little longer when we have season sales or release new products (periods with high demand).

Order confirmations should be sent to your email just a few minutes after you have placed your order. Sometimes, the order confirmation is filtered out and sorted to your spam/trash folder in your mailbox.

If you want to change your order, please email hello@blst.world as soon as possible. Since we aim to ship orders the same day as we receive them, your order will be processed shortly after you place it.

It is, unfortunately, not possible to change your order if we've already processed it at our warehouse.

Unfortunately, we cannot add products to your order. You must place a new order if you want to buy something else from our online store.

We aim to dispatch the order within the same day as you place your order (on regular working days before 4 PM). However, during periods of high demand, as in our sales periods or exclusive releases, it might take a little longer. We appreciate your patience!

The delivery time is 1-2 days in Norway. Kindly note that delivery time is estimated from the date of dispatch. Orders placed on weekends and holidays will generally be shipped the next business day. We are not able to send it to postboxes.

We ship all BLÆST orders from our warehouse outside Ålesund in Norway.

All domestic orders from no.blstworld.com are shipped with Bring, and we have free shipping.  

We hope you will love everything you order from us, but if something isn’t quite right, you have 14 days to return it.

Please fill out the return form included in your shipment. Your order number, article number, and size are mandatory fields. You can find this information in the order confirmation email sent to you.

After you have filled out the form, please follow these steps: 

1. Make sure the products are in the same condition they were delivered to you, with all identification tags, packaging, and seal still attached.

3. Place the item with the return form in the original shipping bag or a suitable carton, and seal the package properly.

4. Put the return label on the outside of the box. You should have received this with your order, but don’t hesitate to contact us at hello@blst.world if not. 

5. Deliver the parcel to your local post office. Remember to ask Posten/Bring for your return receipt with tracking number.

6. If your return is accepted, we will refund you within 14 days after processing your return.

Please note that for returns of orders placed after 2022.11.01 we will apply a NOK 69,- return fee, which will be deducted from the refunded amount.

We practice a 14 days return-period from the day that you receive your order. Returns that are returned outside the return-period of 14 days can be denied and shipped back to you.

Purchased items are not exchangeable for a different size and/or color. We handle exchanges in the same manner as a return. You need to place another order of your desired product/size, and we will ship this to you while we process your return/refund.

If you have paid for your order with a Klarna invoice, remember to let Klarna know that you are returning something to stop your invoice from reaching its due date. That way, you avoid late fees from Klarna.

If you are awaiting your refund, please check the return shipments tracking to see if the order has reached our warehouse. If it has reached our warehouse, please check the status of your billing/order with the third-party payment provider you used to complete your purchase.

Chances are the refund is already processed at our end. The refund must also be processed through the payment provider, which can take 1-3 working days.

Sad to hear about this! 

If you have purchased the product through our online store, please contact us at hello@blst.world for any complaints.

- Please mark the subject in the mail/Form: “Faulty item Order #XXXX”

- Please include pictures of the problem with your product.

- Leave as much information in the description field as possible, so we can get a good overview of the situation.

We do not have any standard practices for compensations or handling of accepted claims. It is important for us to solve claim-cases with creative and sustainable solutions which makes our customers happy and satisfied, so please let us know if you have any good ideas for us to help you with your faulty product.

We do not handle complaints regarding BLÆST products which are not purchased at www.blst.no/no.blstworld.com. If you are having issues with a BLÆST product purchased from a secondary retailer, please contact this particular retailer regarding your claim.

Washing a down/insulated jacket can seem like a daunting task, which is understandable. It does take time. But if you’ve spilled hot chocolate or played outside in the mud with your kids, you might have to.  Luckily, our jackets can handle machine wash and tumble dryer – so all you have to do, is follow a few easy steps:

  • Do not dry clean
  • Before you wash your down jacket, make sure to close all zippers, buttons, and sleeve cuffs.
  • Remove the attachable reflective tags. If your product has a belt, you should remove this too, if possible.
  • Turn your jacket inside out and make sure the front zipper is closed.
  • Wash the jacket alone, with tumble dryer balls. If your washing machine has a program for down products, you should use this. If not, select a gentle washing program at 30º.
  • Use a mild detergent, but no bleach, softening or rinsing agents. They can damage the water-resistant properties and the color of the fabric.
  • Tumble dry at low heat with tumble dryer balls. If you don’t have a tumble dryer, you should hang-dry the jacket. Make sure you shake and puff the jacket every half hour until it’s completely dry.
  • Do not iron the product.

As an add-on you can use water repellent spray on the outside of the garment after washing, for optimal water-resistance. This has nothing to do with the waterproof quality of the garment, but it does make it easier for water to roll off the outer fabric.

When it’s time to wash your poncho, pants or other non-insulated BLÆST products, you can easily do that by following these steps:

  • Do not dry clean.
  • Close all zippers, buttons, and sleeve cuffs.
  • Remove the attachable reflective tags. If your product has a belt, you should remove this too, if possible.
  • Make sure you wash the garment separately.
  • Use a mild detergent, but no bleach, softening or rinsing agents. They can damage the water-resistant properties and colors of the fabric.
  • Machine wash at 30º. If possible, select a wash cycle that rinses the garment twice.
  • Hang the product to dry. Do not tumble dry.
  • Do not iron.

As an add-on, you can use water repellent spray on the outside of the garment after it has dried for optimal water-resistance. This has nothing to do with the waterproof quality of the garment, but it does make it easier for water to roll off the outer fabric.

If you have got grease stains on your item, we recommend Zalo. Wet the stain, pour a little Zalo directly on it, and leave it on for up to half an hour. Wash the product according to the washing instructions. It is important that the liquid is thoroughly rinsed out of the product before washing due to the risk of over-foaming in the machine.

We do not recommend using Vanish on our products, as this contains bleach.